It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. Our reception staff can advise you how to register for online services.
If Patient Access is unavailable, please use alternative methods as described in this website, to arrange your appointment or request your repeat prescription.
Please note that this practice does not endorse any cold calling of patients by any company. Please be very careful who you give your personal & medications details to and if you are worried contact your local GP or pharmacist.
Repeat Prescriptions are ready for collection with 2 full working days (48 hours).
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provsion of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP.
Telephone your usual pharmacy to check that they offer this service first, they may direct you to another pharmacy who provides this or ask you to phone 111 to request details of a local pharmacy that provides the service. You must then take identification and proof of the medication such as your repeat prescription list or the empty box which should have your details printed on it. Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your pharmacy or other suppler and/or receive suppose such as continence products a, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining theses over bank holidays, or when we are closed.
If you need help with NHS costs or need to find out if you can get free Prescriptions please click the button below for further information.
How to order
You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.
There is a box in the lobby at the practice where you can leave your request.
24 hour answering machine
Telephone: 0191 240 2727. This is available 24 hours per day, so you can even phone when the practice is closed.
You can post your prescription slip or written request to us at the Practice. Please remember to tick the items you require.You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery. (Please allow extra time for any possible delays with the postal service and bank holidays).
You can fax your request to us on: 0191 262 3646.
Pharmacy Ordering/Collection Service
Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf.This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
If you would prefer to speak to a receptionist and wish to telephone the practice then please do so after 2.00 pm.
The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.