Policies & Procedures

Updated on 23rd May 2014 at 12:59 pm


Over the course of time the practice will update this page when new policies and procedures are either written or updated.

Data Protection 

Your doctors, their staff and everyone else working for the NHS have a legal duty to maintain the highest levels of confidentiality about patient information. In some instances, you may be receiving care from other people as well as the NHS. We may need to share some information about you with them, so that we can all work together for your benefit. Anyone who receives confidential information about you is also under a legal duty of confidence. Unless there are exceptional circumstances, for example, when the health or safety of others is at risk, we will not disclose your information to third parties without your permission.

We will only give your relatives, friends and carers information if you want us to.

In certain circumstances we are required by law to report information to the appropriate authorities. This information is only provided after formal authority has been given by a qualified health professional. For example:

  • notification of new births
  • where we encounter infectious diseases which may endanger the safety of others (e.g. meningitis or measles, but not HIV/AIDS)
  • where a formal court order has been issued

However, our guiding principle is that we hold your records in strict confidence.

Freedom Of Information Act 2000:

In accordance with the above Act, the practice has a publication scheme which is available to view on the following website: https://ico.org.uk/for-organisations/guide-to-freedom-of-information/what-is-the-foi-act/ or from the Practice Manager.

You have a legal right to see your own health and social care records. The Data Protection Act 1998 allows you to find out what information about you is held on computer systems, and in certain manual records. For further information please ask any member of staff.

Leaflets available:

Keeping your confidence

How we use your Health Records

Safeguarding Vulnerable Adults

If you have a concern about the safety or welfare of a vulnerable adult in North Tyneside, First Call is the first point of contact for everybody to use. Telephone: 0191 643 2777 Monday – Friday 08:30 – 17:00. In an emergency, outside of these times ring: 0300 123 0812

A copy of the practice policy can be viewed here Safeguarding Vulnerable Adults