Appointments

Updated on 5th October 2018 at 11:59 am

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Making an appointment to see a doctor

Appointments can be booked via telephone, in person or by using patient access if you have registered for this service.

An appointment system is in operation and we aim to offer an appointment with a GP within 48 hours (unless it is more urgent) or a nurse within 24 hours.

You may request to see a particular doctor if your appointment is booked in advance. Routine appointments are booked at 15 minute intervals. It would be helpful if you could state your choice of doctor and also whether you feel your problem is urgent as urgent cases will be seen within our rapid access clinic.

What is the rapid access clinic (RAC)?

The rapid access clinic (RAC) has been designed to cater for urgent problems. These are shorter appointments to assess and manage acute problems, you may be asked to return for follow up in a longer routine appointment. If you need to be seen the same day please contact the surgery just after 8:30am if possible. Fit notes are not medical emergencies and will not be dealt with within RAC.

It is helpful if you are able to give reception staff a brief indication as to the reason why you want an appointment within the RAC.  This enables staff to make sure that this is the most appropriate clinic for your problem to be managed within.

Routine appointments

Routine appointments run from 8:30am – 5:30pm. Currently we do not operate any appointments during the lunch-time period but this is under constant review.

Evening and Weekend Appointments

We  have additional appointments available at a time to suit you – after 6.30pm on weekdays and also on Saturdays and Sundays through the day. Bank holidays are also covered by this  initiative. This has been organised by us, in partnership with other practices in North Tyneside.

These appointments are all pre-bookable so, if you need an appointment in the evening or the weekend because you are busy during the week, then please continue to arrange it through us.

There are appointments until 8pm every weekday and on Saturdays and Sundays, to see a doctor (GP), nurse or Health Care Assistant. Some of these appointments are at hubs or central locations, but they are all provided by local doctors and nurses and they have full access to your patient notes. Please remember to ask practice staff regarding this.

If you are calling to arrange an appointment at the weekend, please call the team at Battle Hill Health Centre on 0191 295 8520 and they will be happy to help.

In addition to this we hold a weekly Saturday morning surgery at Battle Hill with appointments available from 9am – 11:30am where appointments are available with a GP.  Appointments will also be available with a practice nurse or health care assistant on a rotational basis.

Telephone advice/consultations

Sometimes you may want to speak to a clinician, but don’t need a face-to face appointment. If you would like to talk to someone on the phone this can be arranged via reception staff.

Wasted appointments

Missed appointments cost the NHS thousands of pounds every year. Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to as many patients as possible.

How to make an appointment with a nurse

If you wish to see one of the nursing staff please be aware that they all specialise in different areas. Reception staff will be pleased to advise you further but they will need some indication as to why you need to be seen. All information is treat in the strictest of confidence.

For further information on how to make the best use of your time at the practice, please see our leaflet:

How to make the best use of your time at the practice