1 Park Road Medical Practice 0191 262 5680 2 Battle Hill Health Centre 0191 295 8520

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We are a small, friendly general practice. We aim to provide a caring and efficient service. We are also committed to preventative medicine in partnership with you.

We are also the first practice in the North East to become a member of the Dementia Action Alliance who bring together organisations across England who are committed to transforming the lives of people with dementia and their carers.  In addition to this we are also the first practice in North Tyneside to achieve the “You’re Welcome” primary accreditation for fulfilling the quality criteria for making health services young people friendly.

For quick access to our website please scan the QR code:

QR Code - new website

Register

Please contact the practice to arrange to collect registration papers. Alternatively print out a copy of the  Registration document (GMS1) and

New patient questionnaire

Any new patients wishing to register with Park Road Medical Practice will be asked to provide proof of their identity and address. We have made these changes in order to ensure we are doing everything we can to protect our patients and prevent fraud within the NHS.


Patient choice

If you and your GP decide that you need to see a specialist for further treatment, you can now choose where to have your treatment from a list of hospitals or clinics. Please discuss with your GP or if you want to find out more – further information is available on the NHS website.


Information about your NHS number

Everyone registered with the NHS in England and Wales has their own NHS number. Your NHS number is different to your national insurance number. Further information can be located on the NHS website.


Information about your Summary Care Record

If you decide to have a summary care record it will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.

Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

Your summary care record will also include your name, address, date of birth and your unique NHS number to help identify you correctly.

You may want to add other details about your care to your summary care record. This will only happen if you ask for the information to be included. You should discuss this with healthcare staff treating you.

Further information can be located from the following:

 

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Making an appointment to see a doctor

Appointments can be booked via telephone, in person or by using patient access if you have registered for this service.

An appointment system is in operation and we aim to offer an appointment with a GP within 48 hours (unless it is more urgent) or a nurse within 24 hours.

You may request to see a particular doctor if your appointment is booked in advance. Routine appointments are booked at 15 minute intervals. It would be helpful if you could state your choice of doctor and also whether you feel your problem is urgent as urgent cases will be seen within our rapid access clinic.

What is the rapid access clinic (RAC)?

The rapid access clinic (RAC) has been designed to cater for urgent problems. These are shorter appointments to assess and manage acute problems, you may be asked to return for follow up in a longer routine appointment. If you need to be seen the same day please contact the surgery just after 8:30am if possible. Fit notes are not medical emergencies and will not be dealt with within RAC.

It is helpful if you are able to give reception staff a brief indication as to the reason why you want an appointment within the RAC.  This enables staff to make sure that this is the most appropriate clinic for your problem to be managed within.

Routine appointments

Routine appointments run from 8:30am – 5:30pm. Currently we do not operate any appointments during the lunch-time period but this is under constant review.

Evening and Weekend Appointments

We  have additional appointments available at a time to suit you – after 6.30pm on weekdays and also on Saturdays and Sundays through the day. Bank holidays are also covered by this  initiative. This has been organised by us, in partnership with other practices in North Tyneside.

These appointments are all pre-bookable so, if you need an appointment in the evening or the weekend because you are busy during the week, then please continue to arrange it through us.

There are appointments until 8pm every weekday and on Saturdays and Sundays, to see a doctor (GP), nurse or Health Care Assistant. Some of these appointments are at hubs or central locations, but they are all provided by local doctors and nurses and they have full access to your patient notes. Please remember to ask practice staff regarding this.

If you are calling to arrange an appointment at the weekend, please call the team at Battle Hill Health Centre on 0191 295 8520 and they will be happy to help.

In addition to this we hold a weekly Saturday morning surgery at Battle Hill with appointments available from 9am – 11:30am where appointments are available with a GP.  Appointments will also be available with a practice nurse or health care assistant on a rotational basis.

Telephone advice/consultations

Sometimes you may want to speak to a clinician, but don’t need a face-to face appointment. If you would like to talk to someone on the phone this can be arranged via reception staff.

Wasted appointments

Missed appointments cost the NHS thousands of pounds every year. Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to as many patients as possible.

How to make an appointment with a nurse

If you wish to see one of the nursing staff please be aware that they all specialise in different areas. Reception staff will be pleased to advise you further but they will need some indication as to why you need to be seen. All information is treat in the strictest of confidence.

For further information on how to make the best use of your time at the practice, please see our leaflet:

How to make the best use of your time at the practice

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Get a Repeat Prescription

There are a variety of ways in which you can order your repeat medication

  • On line:  speak to reception staff on how to register for this if you have not already done so.
  • 24 hour answering machine: Telephone: 0191 240 2727. This is available 24 hours per day, so you can even phone when the practice is closed.
  • Post: You can post your request to us. Please remember to tick the items you require on your request form. If you would like us to post your prescription back out to you please enclose a stamped addressed envelope.
  • Fax: You can fax your request to us on: 0191 262 3646.
  • In Person: You can hand deliver your request to us. There is a box in the lobby at the practice where you can leave your request.
  • By telephone: If you would prefer to speak to a receptionist and wish to telephone the practice then please do so after 2.00 pm.

Your prescription will be ready for collection within 48 hours.

Please note that this practice does not endorse any cold calling of patients by any company. Please be very careful who you give your personal & medications details to and if you are worried contact your local GP or pharmacist.

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Parking

There is on street restricted parking outside our practice.  Please note that the practice is within a residential area covered by parking permits so time allocations are in force.  There is accessible car parks on Wallsend High Street within walking distance.

Entrance

The practice has a ramp into the practice and is accessible for wheelchair access.

Access within the building

Consulting rooms and treatment rooms are available on the ground floor as well as the first floor.  Every effort will be made to accommodate you with the GP of your choice, regardless as to whether they usually work on the ground floor or 1st floor.  Access to the first floor is via stairs.  Please let reception staff know if you have any difficulties in climbing stairs.

Accessible WC

This is located on the ground floor and is accessible by wheelchair users as well as prams/buggies.  This also houses the baby changing facilities.